ReviewJump

What do you like best?

I don't really like anything, which is why I stopped using the software and wanted to cancel.

What do you dislike?

There are a couple things. The primary thing I dislike is that the software offers very limited functionality for the price. There are SEVERAL alternative better review platforms out there with a lot more features for much lower costs and which don't require a contract.

Which brings me to my next major complaint, and that is when I tried to cancel, they would not let me. I attempted to cancel about 2 days or so after they re-billed me and they said I needed to cancel 2 days prior to that date and they already billed me $1999 automatically and RENEWED my annual *contract*, based on an evergreen clause in their "General Use/Subscription Agreement". So basically, they would not cancel or refund me and I'd have to wait until next year, even though I hadn't used the software for months prior. I think this is just bad business practice! I was never told I was entering an auto-renewing annual contract.

I have to say in the end, being FORCED to pay a company that you have stopped using months ago doesn't feel good. It gives me very NEGATIVE feelings towards this company and I don't feel it's right to do that to your customers.

So in the end, I would **NEVER** recommend this company to ANYONE for the above reasons.

Recommendations to others considering the product:

READ THE AGREEMENT VERY CAREFULLY, or you too may be forced to stay with a software you no longer use, nor find useful like me. They made ZERO attempts to remind me of any upcoming contract renewal like every other company I do business with! Nor did they tell me I was entering an annual CONTRACT. In my opinion, they hope you forget to cancel before the annual renewal so they can trap you into the contract with no way out.

What problems are you solving with the product? What benefits have you realized?

None, except how NOT to run a business or treat a customer.