Restcomm

What do you like best?

The flexibility of the platform. The ability to write custom call flow logic against solid voice/sms API's opens the doors to building a plethera of products. Time to market is reduced when using Restcomm and the support is excellent. I see WebRTC becoming the norm in the next couple of years and Restcomm has solid support for this with Web, Android and IOS SDKs.

What do you dislike?

We came to the Restcomm Cloud offering in the UK in its early stages and there were a few teething problems with the stack however the R&D team along with support acted very quickly to remedy and cannot fault the speed with which they resolved the issues.

Recommendations to others considering the product:

Understanding of HTTP REST and software development will help although the Visual Designer gives you a head start for simple implementations.

What problems are you solving with the product? What benefits have you realized?

Voice enabling our products and services without the need of SIP Stack developers / specialists. Tight integrations with internal CRM and BPM software. We are now looking to completley replace our internal telephone system with a bespoke WebRTC built on top of Restcomm.