Refiner

Refiner is a lead qualification software helping B2B SaaS companies with a self-service model to go upmarket by closing more high-value deals.

Languages supported: English

10.0/10 (Expert Score) ★★★★★
Product is rated as #10 in category Experience Management Software
Ease of use
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Ease of Setup

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Refiner is a customer survey tool that drives user engagement. Built specifically for SaaS, eCommerce and Membership sites. Our simple and beautiful survey widgets get you the responses you need to grow your business – on brand and perfectly timed.

With Refiner you can ask your users any question while they are using your product. This is the moment when they are the most engaged and trust your brand. Unbeatable response rates and highly accurate data guaranteed!

Gradually profile your users, trigger ultra-personalized nurturing campaigns, uncover great sales opportunities, research what to build next, measure customer satisfaction (CSAT), net promoter score (NPS), or customer effort score (CES). Refiner comes packed with all the survey tools you need to gain actionable insights.

Refiner integrates into your existing marketing & sales stacks seamlessly. Our integrations allow you to sync survey responses to the tools you already use in real time, such as your CRM, email marketing automation platform, your backend API or good old Excel.

Refiner helps you to understand who your users really are, what they need and how you can help them achieve their goals. Get started for free today and increase conversion & retention rates with better customer data.

Refiner
Refiner

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Customer Reviews

Refiner Reviews

Administrator in Marketing and Advertising

Advanced user of Refiner
★★★★★
Beautiful in-app survey widgets

What do you like best?

The app is easy to install (npm or JS code snippet) and the survey widgets look beautiful and are fully customizable. Comes with templates/out-of-the-box surveys like NPS, CEST or CSAT, but you can create your own questions as well.

What do you dislike?

No real downside if you're a small or mid-sized company, the features are more than enough.

Recommendations to others considering the product:

If you don't have a WP website and you're not a developer, the easiest way to add the code to your website is through GTM.

What problems are you solving with the product? What benefits have you realized?

Gather customer feedback and visualize the data with a simple dashboard.

Review source: G2.com

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