Quality Driven Software

What do you like best?

Quality Driven Software allows us to survey our clients immediately after a clean. This enables us to catch issues before they blow up and lets people vent before posting on Google or Yelp. It also helped with our morale because we found that we were getting more 5 star reviews than we thought. When you only hear from the complainers, you feel like you are doing nothing right. This helped us confirm we are making the majority of our clients happy.

What do you dislike?

It is easy to forget to send the surveys if you don't make it part of your routine. But they have a concierge service to take care of this for you!

Recommendations to others considering the product:

If you don't survey your clients, this is the way to do it!

What problems are you solving with the product? What benefits have you realized?

I would like to see it integrate with Service Autopilot.