Quala

What do you like best?

The product experience, frequent updates, and partnership/constant support the team has provided have been wonderful.

What do you dislike?

Not much to dislike at all. I'm an impatient person though! The team does a wonderful job, but can you ever ship updates fast enough in SaaS?

Recommendations to others considering the product:

It's a great team with a clear vision, domain expertise in customer success, and the ability to execute. They also love feedback and love to learn about how we use the platform today, and what we're thinking about for tomorrow.

What problems are you solving with the product? What benefits have you realized?

Holistically understanding the health of an account with quantitative product metrics and qualitative, CSM-driven relationship assessments.

Building a CSM home base.