QorusDocs

What do you like best?

The design and functionality of the solution have clearly been thought about a lot. Visually and in terms of the user experience, both feel quite natural. The support team are also very supportive and friendly - they are happy to take the time to answer questions and resolve problems. The resources available to support the use of the product are also good, with articles on various topics, as well as slick videos. The experience of how Qorus links in with our SharePoint library itself is smooth. I like that there are two tiers of access, so those working on bids who just need to do the basics and not search for or insert content don't need a paid license. The reports that Qorus have created around both user activity and content management also contain some very valuable information from an admin perspective.

What do you dislike?

There have been multiple teething issues which have affected our team when working on bids, as well as content management. This seems to be due to Qorus being a fairly new product. In particular, we had bid document saving issues linked to the add-in, but these have now been resolved. The initial workflow solution for content management was also too complex and resulted in multiple problems - but we are now looking to move to Qorus's new solution which looks much simpler, whilst also fulfilling our needs. It also takes some time to understand how the back end of the Qorus website works in terms of managing the hub.

Recommendations to others considering the product:

I would consider what solutions you are currently using in terms of document production and content management, as Qorus have a range of options that can help you link these in with the tool. As stated, the design and support are both very positive elements. The solution does seem to be fairly new and the team fairly small, so that may be a point to consider, when competitor solutions could be longer running/more established and therefore less likely to encounter problems. That being said, some of the intelligent, beneficial functionality that Qorus offers was not available in our previous solution.

What problems are you solving with the product? What benefits have you realized?

Searching and inserting content is a much quicker process, as it's now done using the Qorus Content Hub add-in in Microsoft Word. The assign function has also been very useful, as I don't believe our previous solution had this - it allows you to easily assign and notify the relevant expert in the business a bid question to look at. The clips function is also a great idea to easily capture new content written within a bid document and send it to a dedicated location to be looked at. The Power Automate flows created are also powerful in terms of automatically emailing subject matter experts both when they have a bid assignment and content in the library due to be reviewed. There has a been a positive response to this intelligent functionality - people are most often enthusiastic when seeing the solution.