ProSeries

What do you like best?

The interface is easy to use. There is not much more to like.

What do you dislike?

We rarely, if ever, get through to a support person. When we do reach a support person, it is always a first-level support person who does not understand the tax question or the technical questions we pose. They are "not allowed" to transfer phone calls to someone who might understand the question according to one support person we spoke with recently, and the supervisors who assist in the background also seem to have little tax knowledge or hands on experience with the software. The list of defects is endless. The CT EITC form does not work correctly, the software does not pass on to a Connecticut part-year return a 1099R distribution, and it does not pass on to a Connecticut resident return a 1099R with a distribution code PJ in box 7, and the list goes on and on.

Maybe one star rating on a good day for the software and none for their support.

What problems are you solving with the product? What benefits have you realized?

We prepare tax returns with the ProSeries. The benefits have been minor.