PROScheduler

What do you like best?

You can copy-paste schedules. That's about the only useful thing.

What do you dislike?

The previous review is spot-on. ProScheduler says they have certain features, but almost all of them are half-baked or non-functioning. For example, you can link google calendar so agents can view their schedules there. HOWEVER, if you adjust their schedule (move their break or lunch, add an activity), it won't show until several hours later or the next day, defeating the purpose. There are no in-app alerts to changes made to agent schedules - all update notifications are sent via email. The server is painfully slow; when making updates, it'll freeze intermittently. Saving changes will take >5 seconds. The User Guide is worthless, so if you want to know how something works, you have to ask support or figure it out through trial and error. Improvements to features never happen. Releases have never made anything better. It's not cloud-based, which can be highly inconvenient. Requests for updates on improvements are just the CRM repeating the same story over and over. Their engineers are all based in EU, so there are frequent delays due to engineers being on extended holiday (God forbid you need something done around Christmastime).

Forecasting features do not work for our operation so everything is done outside of the tool. Integrations don't work so real time management doesn't work.

The interface looks like it's from the early aughts. It takes so many mouse clicks to make scheduling changes that I have developed carpal tunnel symptoms.

Look up "bait and switch" in the dictionary and you'll find a picture of the ProScheduler sales team.

Recommendations to others considering the product:

There are much better solutions out there. Even if ProScheduler were the cheapest option, consider the amount of time (i.e. cost) it will take to maintain the tool.

What problems are you solving with the product? What benefits have you realized?

None. It created more problems. Moving to ProScheduler was a huge step backward for our operation.