ProProfs Survey Maker

ProProfs Survey Maker is a powerful tool used by instructors, online marketers, educational institutions and business organizations to create comprehensive online surveys.

Languages supported: Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Danish, German, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latin, Latvian, Lithuanian, Marathi, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Chinese (Simplified), Fijian, Maltese

8.4/10 (Expert Score) ★★★★★
Product is rated as #172 in category Employee Engagement Software
Ease of use
9.2
Support
8.2
Ease of Setup
9.1

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ProProfs Survey Maker is SaaS-based survey software that helps businesses create attractive and personalized feedback surveys through professionally-designed themes. You can use a pre-made survey or create a customized survey to gather data that enables you to measure customer loyalty and satisfaction levels with ease.

ProProfs survey maker offers a great survey design to fetch more accurate data. It helps you collect unbiased survey data on a diverse range of topics. More than 100 ready-made templates and over 1,000,000 thoughtfully crafted questions help you get information aligned with your business goals and objectives.

Here the main offerings of this highly versatile tool:
Surveys
NPS Surveys
In-App Surveys
Popup surveys
Forms such as SideBar forms
Quizzes
Polls

Major Attractions of the ProProfs Survey Maker

Get an overview of customer activity: The tool provides real-time reports in the form of graphs, charts, and other graphics.

Boost customer retention: Everything is made visible on the powerful dashboard for you to compare and create an actionable strategy.

Amp up your lead generation and conversions: Get a snapshot of the behaviors and attitudes of the customers.

Multiple language support: Get information from customers from around the world.

Expand customer outreach: The surveys can be shared across various platforms and social networks.

Evaluate customer’s choice: The tool lets you conduct NPS surveys to see if a customer will choose your brand for his/her next buy or recommend any friend or colleague for the same.

Gauge your website traffic and gather quick feedback: You can take advantage of the Popup survey, which can be strategically triggered in response to specific actions by the user.

Multiple integrations: The survey maker can be integrated with Freshdesk, MailChimp, SalesForce, Constant Contact, Zendesk to capture customer’s details and gather more valuable data.

If you face any issue during survey creation, you can take the help of the video tutorials and FAQs available in the help section.

ProProfs Survey Maker
ProProfs Survey Maker

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Customer Reviews

ProProfs Survey Maker Reviews

Colleen W.

Advanced user of ProProfs Survey Maker
★★★★★
Poorly functioning start-up without the wrinkles worked out before launching

What do you like best?

The functionality is glitchy at best; it requires re-doing your work on the Welcome page every time you view, requesting help from customer service to get full functionality that you paid for; and don't expect to get your full responses that you paid for either.

What do you dislike?

The customer service is severely lacking. I've needed to put in several tickets since I started the license about a month and a half ago. I always get an email saying the ticket has been resolved and closed without anyone actually resolving the issue for me. I spend way too much time contacting ProProfs customer service to try to get resolutions to glitches, billing, and broken technology. I dislike having to spend so many hours requesting help the most, but also losing money when the survey closes before getting less than 500 responses (which I paid for). I've lost money in advertising dollars and the organization just doesn't respond to requests for help or refunds.

What problems are you solving with the product? What benefits have you realized?

I would recommend spending a little bit more money on a reputable survey platform like Survey Monkey, as trying to save money with ProProfs has only created problems for my organization.

Review source: G2.com

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