As your conversation volume grows, it becomes hard to stay on top of customer issues and requests.
The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversations for topics and sentiment and producing a continuously updated report on the most common user issues.
As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles.
As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritise product roadmaps, keep you grounded in customer feedback and get buy-in from your team mates.
To find out what user issues Prodsight will unearth for you, start a free 7-day trial.
Administrator in Graphic Design
Advanced user of Prodsight
★★★★★
Amazing tool for Product Marketing!
What do you like best?
The tools seamlessly analyzes large datasets of customer feedback and makes recommendations for keywords and topics for you to group together, as well as the sentiment. You can also create larger topic groups to look at multiple trends together over time. This is very helpful for sharing insights with my product team, making improvements, and keeping our finger on the pulse with our customers. The pricing is very fair and I always get a quick response from their team if I am stuck on anything.
What do you dislike?
It is a bit cumbersome right now to upload from CSV/Google Sheets - would prefer if the process was streamlined.
What problems are you solving with the product? What benefits have you realized?
Automatically analyzing and tagging large feedback datasets - this has saved so much time from doing this manually. Centralizing all my feedback from different channels - events, surveys, NPS - into one place.
Review source: G2.com
