Postable

What do you like best?

The company has a good concept but sadly they're technology, organization and customer service is severely lacking.

What do you dislike?

The website uses outdated technology but I was going to let that pass because I wanted to try the simplicity they claimed to offer. Supposedly all I had to do was pick a card and a picture and it would send to anyone I wanted, including postage. They sent the wrong Christmas cards with another families picture and name. I had no idea who the family was on the card. When I contacted them about this they never got back to me. They purposely have no phone number listed on their website. The only way to get ahold of them is through their contact me email. Don't bother because they don't respond. The only way I finally got ahold of them was because I contacted the BBB and disputed the credit card charge with my credit card company. If you go to their Facebook post they constantly have angry customers post, which they promptly delete. You can look up #postable to find more complaints or go to numerous wedding websites where they messed up invites and didn't fix them.

Recommendations to others considering the product:

Please don't waste your time and/or money

What problems are you solving with the product? What benefits have you realized?

I tried contacting Postable about sending the wrong Christmas card with the wrong picture (pic of another random family) and the wrong family name. No response from postable. This card looked nothing like my proof and I didn't even know the family on the picture. I'm also worried my family picture was used on other peoples holiday cards without my permission. I had to contact the BBB and cancel the charge on my credit card before the finally contacted me but still refused to refund the postage. In their words “technically we sent a card and that's what you payed for”.