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Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interface and simple set up, that’s it!
Customer Reviews
Sarah J.
Advanced user of Plumsail HelpDeskI like how I can assign tickets to users, and that I am able to add tags. This way, later if I am looking for something, I can search by assignee, or with my tags on the ticket.
Setting up triggers can be difficult, but if you reach out to support, they should be able to guide you in the right direction.
One of the best things about Plumsail HelpDesk is the support. They can guide you and give you support with any question you may have.
Prior to using help desk, we would work out of email to complete tasks. Now that we have Plumsail, all of each members corresponding tickets can be found on their dashboard, without having to sift through their emails. It is also helpful because you can set due dates and priority in the HelpDesk.
