Highly Recommend, Excellent Customer Service
What do you like best?
Not only is their product extremely beneficial and valuable to our business, but the people who work there make it even better. Their customer service is top-notch and they make you feel like you're always a priority and well taken care of.
What do you dislike?
Sometimes the dashboard can be confusing, but the PatientBond team is very good about communication and training. I recommend once you use PatientBond to set up training and have it recorded so you can refer back to it from time to time.
Recommendations to others considering the product:
I highly recommend their services. They are a pleasure to work with. They make it where they are partnering with your company and not just an add-on. They care about their clients and will help customize their product to fit your company's needs. I highly recommend using them if you're looking for a way to engage with your customers, while knowing they have your back when it comes to questions, comments, feedback, or something they need to fix if something goes wrong.
What problems are you solving with the product? What benefits have you realized?
Connecting with our patients and customers. It's a great way to show our patients and customers that we truly care about their visit experience and we do it all in a way where it's organized and streamlined. We have realized that just by asking our patients how they are feeling after their visit provides not only excellent customer service but a personal touch to their visit experience as a whole. And it identifies if someone has a poor experience that we should contact them right away to make things right (and avoid having them rate us poorly on online review websites such as Yelp).
