osTicket

osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

osTicket

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Adam J.

Advanced user of osTicket

★★★★★

OS Ticket is my rock

What do you like best?

It is easy to learn and does what you expect it to without any difficult learning curved.

What do you dislike?

Sometimes emails customers send with complex bodies like forwarding and coloring may not show all the time

What problems are you solving with the product? What benefits have you realized?

No notable problems on a regular basis

Review source: G2.com