Orderwave

What do you like best?

I can see inventory and orders at a glance. Searching for products and quantity shipped, adjusted, and on hand is very easy. I like that I can create order confirmation emails directly in the application, and use variables so that it dynamically populates the customer's information. We were also able to integrate a product recommendation tool (from a separate solution) that we could include in our Orderwave emails which has helped increase product discovery and ultimately sales.

What do you dislike?

Editing email templates isn't the most user-friendly. There is a WYSIWYG editor but it is hard to open it large enough to make visual editing easy. Without HTML knowledge, building an email is also very difficult and likely requires a developer. Not necessarily points against Orderwave, but be advised.

Recommendations to others considering the product:

Edit: After submitting this review, I have been contacted by Orderwave letting me know of the recent changes and improvements with their support staff. Documentation is getting an update, and getting support is now easier. Their BDR has been very communicative with me (and I'm sure with others) about changes and updates which has changed my perception of OW greatly. More than anything, I appreciate Orderwave caring to see what others say of their product and work to make those improvements. I'm looking forward to seeing better things in the future, and have increased my overall score of the product.

What problems are you solving with the product? What benefits have you realized?

We integrate Orderwave with Magento and it allows us to plan promotions, forecast inventory & sales, and send our customers purchase receipts.