Easy to use, Software. Great Product
What do you like best?
I found it extremely easy to use. Its very straight forward, The program interface is easy to understand. Able to accomplish needed tasks easily. No need to contact IT. Able to make changes easily.
What do you dislike?
I find some of the platforms need to be updated as they are dated. Does not affect the actual use of the software, however could be updated to the times to be more comparable to other platforms.
Recommendations to others considering the product:
The ease of use is key to this product. I would say it needs updating and some of the interfaces are dated, Would highly recommend.
What problems are you solving with the product? What benefits have you realized?
Able to streamline our service. Able to provide proper customer services, and makes changes with ease. Service efficiency for customers will dramatically increase.