OPINATOR brings the human touch to Customer Experience & Experience Management, enabling you to boost response rates in VoC, NPS, CX, & EX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand.
OPINATOR’s Predictive, Prescriptive, and Text Analytics capabilities, Case Management System (Close The Loop), and fully branded, role-based dashboards enable you to act instantly on feedback, reduce points of customer effort, and drive value in each touchpoint of your customer journeys. OPINATOR is self-manageable and offers a predictable and flexible pricing model based on flat rates.
OPINATOR is a context-driven communication tool designed to create two-way interactions in various channels between businesses and customers or employees.
Among OPINATOR’s feedback collection methods and channels are the following:
– Push and Pull Web interactions.
– Web tagging.
– Email.
– Text messages (SMS).
– WhatsApp.
– In-app feedback.
– Mobile App push notifications.
– Social media: Facebook, Twitter, Linked-In, etc.
– Chatbots.
– Physical Point-of-Presence: QR Codes, NFC, etc.
– Digital Devices Touch/touchless Tablets, button devices, touchless button devices.
– IVR systems.
– APIs, file exchange, and web services for the integration of external sources of feedback.
– Voice feedback.
– Multimedia (audio/video/photos).
