onePOS

What do you like best?

Easy to navigate once you get used to it. You have to have a managers code or card in order to discount anything, so there is no worry of staff discounting when they shouldn't be. Easy to split checks and separate by guest. Transferring checks from table to table or server to server is also fairly easy.

What do you dislike?

There's no remote access, so you have to be onsite to make any adjustments. Customer Support always had a long wait and weren't the friendlies. If you didn't have a contract with them, you'd be put to the back of the line. Running and exporting reports isn't the easiest either. I'd have to print reports and enter the data manually into a spreadsheet. No effective way to charge credit cards if your internet goes down, so you'll have to have a crash kit with an old school knuckle buster in it so that you can manually enter them later.

Recommendations to others considering the product:

It's very bare bones and basic. It functions, but doesn't offer as many options as other of similar cost. I'd suggest shopping around and really comparing the features offered before committing.

What problems are you solving with the product? What benefits have you realized?

It worked for what we needed at the time, but as business continued to grow we needed something with more up-to-date technology, remote access, etc. to make things more convenient for management.