OKCoin

What do you like best?

There's nothing I like or recommend about this company!

What do you dislike?

The platform is hard to navigate. It is not user friendly at all. They keep your money and do not allow you to withdrawal it. I have money that's been in there for over a month now that I can not get off there and when you contact customer support you're given the run around. It's horrible.

Recommendations to others considering the product:

My advice would be to look at other platforms before using OKcoin. Coinbase is great and user friendly. Do not expect to get your money back once you deposit it into the OKCoin platform. It has been a nightmare for me that I am still fighting and trying to resolve.

What problems are you solving with the product? What benefits have you realized?

The customer support is no help. They claim they will escalate your complaint and never do. You can not withdrawal funds once they are out on there. I can't even transfer them to a digital wallet or different crypto wallet. It's horrible. Platform is definitely not user friendly at all and is very confusing. I am beyond frustrated with this company. I have lost so much money on this platform and can't for the life of me get the rest of my money off there and no one will assist me. I keep getting told that I will be emailed that they “escalated” it and yet it's been weeks Joe and still nothing. Do NOT waste your time or money.