Nylas is a pioneer and leading provider of productivity infrastructure solutions for modern software. Over 50,000 developers worldwide use the Nylas platform to quickly and securely build productivity features into their applications. With Nylas, developers get unprecedented access to rich communications data from their end-users, pre-built workflows that automate everyday tasks, embeddable UI/UX components for fast front-end development, and comprehensive security features – all delivered via a suite of powerful APIs that make integration easy.
Nylas was founded in 2013 and has raised over $55M to date from 8VC, Spark Capital, Slack, Citi Ventures, Round 13, ScaleUP, Data Collective, Fuel Capital, and SV Angel. Nylas customers span from large enterprises such as Ceridian, Hyundai, Fox News Corp, Hubspot, and Move.com to high-growth start-ups like Dialpad, Pipedrive, Lexicata, and Qualia. Learn more at www.nylas.com
Administrator in Computer Software
Advanced user of Nylas
★★★★★
What do you like best?
Easy way of supporting multiple email providers without having to build a specific integration for each one
What do you dislike?
- Worst support I've experienced in years. They make you debug their own API and you have to hand them in a report to try to make the case for them to fix their issues
- Can be down hours at a time without any communication
- No concept of support outside of PST hours - not even when their API is down
- Ignore core bugs that render entire parts of their api useless for months
- Obscure pricing
- All in all I'm not happy with the decision of adding Nylas to our stack. Now we are stuck with them and they make it rather hard to switch out (e.g. not exposing real message ids, only Nylas message ids)
What problems are you solving with the product? What benefits have you realized?
Supporting multiple types of inboxes (Office365, Gmail, Outlook) without having to build a custom integration for each.
Review source: G2.com
