Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score.
Nicereply helps hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.
With Nicereply you can:
– Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
– Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket in your helpdesk. Once set, you don’t have to do a thing.
– Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
– Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.
– Integrate Nicereply with your help desk. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout and Aircall.
– See your data in your helpdesk and set triggers based on it
– Customize your surveys in terms of branding, visuals, survey questions, rating scales and metrics.
– Recognize your best agents with leaderboards and drill downs stats per team and agent.
– Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.
