ngDesk

What do you like best?

What I like most about ngDesk is that its installation and configuration are very easy to carry out, so it is not necessary to have a specialized team. The features regarding the portal is excellent, it has a simplistic and modern user interface, which adapts perfectly to any device. I like that each category is organized by section, which can also be modified according to your need. I also like your reporting tool where you can study open, pending or closed tickets.

What do you dislike?

I don't have important negative comments about ngDesk, maybe if it were possible to customize the knowledge base and be able to order the articles in a different way.

Recommendations to others considering the product:

I recommend ngDesk as a help desk tool for technical support. It is undoubtedly a tool that will help the different departments of your organization. It is a software that is at an affordable price and that fully fulfills its functions.

What problems are you solving with the product? What benefits have you realized?

This software has benefited us greatly with the management of tickets to our customer service. Previously it was difficult to respond to the incidents in the time required by our quality manuals, which generated inconvenience on the part of our clients.