Been going downhill for years. I'm surprised their rating is this high. Do they pay for reviews
What do you like best?
Has support for monitoring the software and databases that we use.
What do you dislike?
I have used New Relic for 6+ years across 3 companies. The quality 6 years ago was >= their quality now. Previous two companies no longer use it, and I'm migrating features off of it for my current company.
Cost is far higher than the value they provide. Gets higher over time, while features have more bugs and are never improved. AWS and others have many of New Relic's features built-in and free now.
Many bugs and poor UI decisions. Over and over and over again. Most recent one caused us to not receive any notifications when our servers were having major problems.
Even the simplest email support requires a very expensive subscription. We pay more than $2000 per year and they directed us to their "community forum". What a joke.
Main feature requests we give them never get implemented.
Recommendations to others considering the product:
First try to use your current cloud provider for free and more reliable services.
What problems are you solving with the product? What benefits have you realized?
Being able to check performance of our servers over time and get notified when servers go down or struggle.
