Ease Of Use and Highly Effective With Great Support
What do you like best?
I found Naverisk RMM and PSA to be a highly effective platform to consolidate my client management and monitoring onto the one software platform. Its features allowed me to be more reactive rather than proactive to any issues that were identified with the clients. This in conjunction with the excellent support provided by my BDM and the support staff would allow me to recommend Naverisk to any potential business looking for an all encompassing solution for client management.
What do you dislike?
In all there really is nothing that I disliked about the software though if I had to mention anything it would be that monitoring website status, whether it is up or down, required slight customization.
What problems are you solving with the product? What benefits have you realized?
The majority of problems that I have solved using Naverisk is that now I have the one platform to be able to use to monitor all of my clients and their hardware, with which I can also investigate, solve and rollout the solution. This has significantly reduced our turnaround time for the identification and the resolution of any issues that a client may be experiencing.