An intuitive community platform that fosters high engagement
What do you like best?
I love the ability for members to interact with the platform completely from their inbox so they don't have to check a separate platform if they don't want to. The ability to send SMS or email campaigns from Mobilize is incredibly helpful so I don't have to consistently cross-check distribution lists with other platforms. Similarly, being able to send event invites and manage RSVPs on the platform is helpful. The ease with which members can connect with each other (and filter the member database by job scopes, areas of expertise, or anything else that's public on members' profiles) is great. Our users were hesitant to transition to a new platform, but after some initial pushback, we haven't received any complaints about the platform's features or usability.
What do you dislike?
The resources feature (which is new so still under development), isn't very user-friendly. You can't house links within folders (they go in a separate section) and when searching for a resource, links aren't included in the results so you have to scroll through them (fine with there are 1-10 links; a pain when there are 50+). Resources/links aren't currently automatically alphabetized, so you have to drag things into the proper order (again, fine when you only have a few, but can become annoying with a large number). But, again, it's a new feature, and given how intuitive every other feature of the platform is I have no doubt the resources section will soon be the same.
I don't love that I can't pull usage stats on my own. I know they're adding that feature.
After several months of using the platform, another thing we're noticing is that users don't realize that the 1:1 messaging and other features on Mobilize can take the place of slack workspaces for networking and often ask us if we have both. I'm not sure what I'd recommend to remedy this (we've done walkthroughs, explanations of the platform, reminders, etc.) but something to note.
What problems are you solving with the product? What benefits have you realized?
We needed a one-stop-shop for our community. We transitioned from Slack, where we saw a fair amount of engagement over the years, but nothing as robust as we were hoping. One of the great things about Mobilize is that the conversations are easy to search and return to. And it's really set up for deeper connections/conversations than the traditional messaging app.
