Intuitive, personalized, no-wait self-service—people expect it everywhere, including at work. Our service management solution overcomes the limitations of manual ESM and ITSM tools to exceed expectations. Start delivering connected, automated, informed experiences — powered by machine learning — to every employee. See productivity rise. See costs, outages, ticket volumes, and resolution times fall. Your business will thank you for it.
Transform service for everyone:
– One self-service portal for all
Extend service delivery beyond IT with one fully integrated, easy-to-use self-service portal. Empower IT and business users with natural language search, social collaboration options, and 24×7 smart virtual agents with embedded machine learning. Mobile ticket submissions are extra easy—users just send a snapshot from their phones. Happy employees, happy service desk.
– Automated workflows and resolutions
Get more done by automating IT and non-IT processes, workflows, and tasks. Resolve issues faster and eliminate incident recurrences with insights gained from analytics and machine learning. Build configurations without any code and deploy them freely—in-cloud or on-premise. When upgrades happen, your entirely codeless configurations will remain perfectly intact. That’s how you achieve lower costs and IT efficiency.
– Agile, informed change management
Execute changes quickly and successfully in the high-speed digital economy. Continuously discover the hardware, software, and services in your environment and in the cloud. Understand their interdependencies and manage them in a single view. Proactively assess the risk or impact of change—and use predictive analytics to make ongoing IT improvements. Your success rate for change will rise, along with service quality.
