What do you like best?
It is so easy and intuitive to make the troubleshooting models. Mavenoid covers all our needs to support technicians in their work. They can run the troubleshooting models and on top of that, we can offer chat and video calls.
What do you dislike?
The development is quite fast and sometimes it is hard to keep up with it.
Recommendations to others considering the product:
This will change the way how you support your customers
What problems are you solving with the product? What benefits have you realized?
Technical issues in our equipment fleet. We have achieved time savings and with that, customer satisfaction.