ServiceDesk Plus- Nice multiutility tool
What do you like best?
It has plenty of regular use tools integrated into one. We use incident management, self-service portal, inventory and asset management, and incident and change management. All tools work quite well. The price of the solution is very reasonable for the same toolset and quality as compared to other alternatives. The tool is very friendly and easy to use. It was not difficult to train personnel.
What do you dislike?
User Interface can be improved and made more intuitive. Some of the options are not so straight forward to find.
Recommendations to others considering the product:
ManageEngine ServiceDesk Plus has 3 different categories. Users should review their requirements beforehand and look for the appropriate version of the software. Customization options, from what I could gather, can be challenging and users needing heavy customization may get details of their requirements prior to procuring.
What problems are you solving with the product? What benefits have you realized?
We are using the tool to meet a number of our requirements. It has helped manage our inventory better, self-service portal helps all our users easy access to manage their accounts, change passwords, etc. which has reduced workload of email admins, change management has been streamlined to a great extent. Reporting is very useful, and although it lacks customizations, it has been able to meet our requirements to a great extent.
