Mailscape 365

What do you like best?

The resolution of problems is its most positive aspect, it offers a process of elimination of possibilities that allows to deploy tools that accelerate the solutions within the organization, its work panel and monitoring is really useful and efficient to detect problems or inconveniences in some specific process , the notification and early warning allows visual display and detection of the origin of the problem, the board has a very precise operation that identifies the problem with a red light, although monitoring and control software are usually very complex Mailscape 365 has features that facilitate their incorporation and deployment within the organization.

What do you dislike?

Some processes can exempt the customer's waiting time, which is a problem in the correct functioning of the tools, although it is a professional and very complete software, it needs to deepen its technical capacity to offer a working interface more linked to the user without advanced experience. in competitive professional environments.

Recommendations to others considering the product:

The approach to using synthetic transactions is what adds real intelligence to monitoring these days. to detect anomalies and problems that affect the user. Pinging the endpoints and observing services is simply not enough for complete monitoring of applications, at any scale. The monitoring software offers the necessary capacity to offer intelligent solutions in the most important moments of problem detection.

What problems are you solving with the product? What benefits have you realized?

Its main function within the company is to monitor the endpoints to which our user applications connect. MailScape 365 uses synthetic transactions to monitor a wide range of protocols and services. This includes end-to-end email delivery, user logins for Outlook, Exchange web services and other client services, such as automatic detection. Mailscape 365 also uses synthetic transactions to monitor less obvious, but equally important, elements, such as the relationships of the organization so that hybrid environments work, its technical and professional capacity allows monitoring the work processes necessary to accurately detect problems and generate solutions to customer in a timely manner.