MadCap Flare: great tool with great support
What do you like best?
MadCap Flare is a flexible and powerful tool. It has a visually appealing user interface. There are numerous ways to perform tasks, including easy-to-use wizards. You can use the WYSIWYG XML Editor, or if you like getting your hands dirty with a little coding, you can use the Text Editor. MadCap Flare's support is the best I've ever seen. The MadCap community (lovingly known as propellerheads, after the MadCap logo) is incredibly supportive as well.
What do you dislike?
Flare is a complex tool, and the learning curve is steep. Don't expect to be proficient without time and effort - but the rewards are great once you get there.
What problems are you solving with the product? What benefits have you realized?
In combination with MadCap Central, we can author, build, publish, and deploy to the web very quickly.