Great Platform for tracking website data
What do you like best?
I like the ability to track live visitors and the heatmap feature that allows you to see where your clicks are coming from both on mobile and desktop.
What do you dislike?
Setting parameters of recordings you want to see can be complicated when integrating with your website. They only allow 3 websites on the basic plan. I don't think adding users is available without upgrading your plan even for the same account.
Recommendations to others considering the product:
If you want a platform that can help you track users and visitors on your website whether for customer journey or user design this is great.
What problems are you solving with the product? What benefits have you realized?
Being able to track the customer journey, find out where on our website do visitors get stuck or why they end up leaving a page. It also helps us fix any issues with UX that we are not aware of. We can track how much traffic we get overtime and compile the behaviors of all those visitors to gather data about our product and its performance as well as the performance of the website.