Capillary Technologies provides a B2B SaaS platform that helps power omnichannel loyalty management and customer engagement solutions across 30+ countries covering Middle East, SEA, India, China and the US. Capillary was founded in 2008 and is headquartered in Singapore with development centres in India and China. Capillary’s platform is being used by 400+ enterprises including the likes of Walmart, Yum! Brands, VF Corporation, Shell, Al-Futtaim Group, Petron, BPCL, VIG (Vietnam Investments Group) among many others. Capillary’s platform powers 35,000+ stores, 300+ million consumers and 100+ loyalty programs.
Capillary provides solutions that enable brands to run their Loyalty Programs (Loyalty+), get a 360 degree view using a Consumer Data Platform (Insights+) and use the insights to drive AI powered personalised engagement across channels (Engage+). The Loyalty+ platform provides a configurable loyalty engine with built-in capabilities to setup & manage multi-tier loyalty programs, reward non-transactional events, setup & manage a rewards marketplace, setup & manage coupons & offers and can be extended to manage multi-brand group & coalition loyalty programs.
Capillary powers 100+ loyalty programs across the world and our customers are very accurately able to measure the loyalty program ROI using our proprietary Loyalty Delivered Sales framework. The leading programs using Capillary’s solution have seen a >20% impact on their topline sales by using Capillary’s Loyalty+ platform.
