LogicMonitor: Finally a SaaS monitoring solution that fits what I need
What do you like best?
In roughly half a day, I was able to get all my required servers added to the product and start seeing valuable data. I was able to replace our old monitoring solution within a few days. The reporting tools made it easy to confirm that I had all my resources added to the platform. The sheer amount of data that we pull with very little configuration is fantastic. Data I would not think to pull is in the platform and I was actually able to solve issues in a workload because LogincMonitor automatically pulled in the data.
The web interface loads quickly, there is very little waiting time to populate the page. I can get started on what I need to do and not suffer from wait times as the page loads.
The built-in alerts are fantastic! The other solutions I've used typically collect the data. Then I go in manually and create alerts on what I want to see. With LogicMonitor, I have hundreds of built-in, pre-configured alerts ready to go with the ability to tune a single object, a group, or the entire organization.
The POC and onboarding team was accommodating during the POC. They are the best team I've ever worked with in any POC.
What do you dislike?
The user interface does require a little bit of time to get use to. But after a week, I was able to click through and find what I needed.
Some tasks are not straight forward. Adding wmi credentials is easy when you know the process. But adding WMI credentials was not apparent.
In general, some of the tasksconfigurations are not obvious on how you configureimpliment.
Recommendations to others considering the product:
I would work with LogicMonitor's POC Team. They were fantastic for getting this product setup in our environment.
They have free training that you can access directly from your LogicMonitor portal. The training videos are beneficial, and you will get the most out of this product.
What problems are you solving with the product? What benefits have you realized?
We had three problems we wanted to solve with a monitoring solution:
Stop managing the monitoring software and start using the software.
Get valuable data on our environment.
Get useful alerts on our environment.
In our old monitoring solution, we spent more time making sure the software stack was working than time spent fixing issues it would report. With LogicMonitor, we were able to go from an on-prem app to a SaaS solution. With our old solution, we had someone dedicate 10-15 hours a week to ensure the product kept working. With LogicMonitor, we don't commit extra time to the application. Our team now puts those 10-15 hours of work, making our environment more valuable for the business.
We had a situation with a SQL server this past week where batch processing took four times longer than its average run. I loaded the resource in LogicMonitor and found high latency and high Disk Queues. This system was a recent on-prem to cloud migration that we just started the production workload. The data LogicMonitor had on the resource made it simple to justify changes to the environment to increase performance. LogicMonitor collected valualbe data about our environment and we made data backed choices to improve our environment.
The built in alerts gave us in sights into our environment that we did not have. The alerts are useful, they show the trend that lead up to the alert, then they even give tips on how to resolve the the alert. My prior system would through so many false alarms that we eventually stopped reacting to them. With LogicMonitor, we have fine tuned our alerts so we know we need to look into the issue. Its been a great improvment.
