A good support for us and the improvement of communication !!
What do you like best?
It is our main foundation in terms of online support and attention, with which we support and forge our sales process. Since we implemented it to the company's system, it has provided us with very remarkable benefits, with which we offer better interaction with customers, in addition to this it allows us to have total control of the functions, to adapt it to our way of working. Its interface allows us to understand where our clients need help, and allows us to communicate better without a large investment of time. Both of these features help us provide better customer service.
What do you dislike?
The interface is not the most sympathetic and innovative, some other options of its kind are more innovative and more modern, this makes it look a bit outdated because it is visually outdated for us it does not turn out to be something very important, because the interest is focused on the functions and results we obtain with this software, which were the main reason and motivation for integrating it into our company, and since then it has not disappointed us, it has given us the results we expect.
Recommendations to others considering the product:
It is a potential software for any company, thanks to its adaptability, with which it is possible to implement it very easily on the web server of your choice, allowing you to use an installation with a pre-designed configuration that can be done with just a few few very simple steps. It is very flexible, it can be customized quickly with step-by-step guides and assistants, which does not require high technical knowledge to do it, and therefore any member of the staff can do it.
What problems are you solving with the product? What benefits have you realized?
We strengthen the privacy security of consumer-related data, allowing us to archive it so that it remains on the server, which is truly difficult. We do not deserve to work with cookies to detect masked IP addresses, ensuring that they comply with the necessary data security and privacy regulations.
