The platform supports the rest of the organisation by enabling structured conversations in real-time at all points of experience with customers, employees and other stakeholders in the business. LitmusWorld delivers these structured conversations via all manner of channels from SMS and email to in-app notifications, website widgets and screens at the point of experience.
Customer Reviews
Chirag P.
Advanced user of LitmusWorld Customer Experience SolutionThe completely assisted business model. Not like 'what you see is what you get' kind of a deal. Multiple raters to choose from, detailed insights and dedicated success managers to help manage the overall program efficiently.
Response times from success managers. Lacks click to redirect functionality (for external URLs) on buttons.
If you are considering LitmusWorld please bear in mind that this is not in any way comparable to the likes of a Google Form or a survey monkey. The platform can be used in multiple ways beyond just capturing user feedback. They also provide an EX solution and the bundled package is a way better deal than purchasing each package individually. Their recent product update - "Accelerate" brings a new bunch of features and UI changes, which I really like. One of the key differentiators is the data masking technology which makes it suitable for BFSI and other data security-focused industries. You should definitely add them to your evaluation list.
We are able to identify the ground reality with LitmusWorld. We no longer contemplate customer emotions from the board room. We have data that shows the true picture. Real-time feedback requests help us in capturing customer emotions right when they happen and we have the opportunity for immediate damage control.
