Listen360

What do you like best?

It provides great feedback from your clients while prompting them to go and review you publicly, but you at least get opportunity to touch base with them maybe before they go to a public platform. I also like that it's automatic

What do you dislike?

Not a big fan of the friction from the fact that i just wrote a review and now I'm being prompted to write my review over again. I've heard from several clients that they reviewed us online, but they are just referring to our Listen 360 review. It's great but you want the positive reviews to go straight to Google and there is just no smooth way to move that over from the Listen 360 platform to Google or Facebook.

What problems are you solving with the product? What benefits have you realized?

Getting client feedback quickly. People don't like confronting someone face to face or over the phone, but we have all gotten comfortable typing out a complaint on a review. And after that first time, our customers are more likely to come straight to us with an issue.