Lightspeed Retail

Make sales and manage your store, with integrated inventory management, customer management, on-demand reporting, and eCommerce.

Languages supported: German, English, French, Dutch, Spanish

Platforms: Mac, Win

Price: $$$$$

Business Size: 1

8.2/10 (Expert Score) ★★★★★
Product is rated as #103 in category POS Systems
Ease of use
8.5
Support
7.9
Ease of Setup
0.0

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Lightspeed Retail is a complete point of sale and inventory management tool that’s easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty. More than just a cash register, this cloud-based iPad point of sale system allows you to manage your store from anywhere and instantly access your data, so you can benefit from all the tools and knowledge you need to take your store to the next level.

Lightspeed Retail Features:

Inventory management
– Easily create product variations such as size, color and material by using the efficient matrix system.
– Combine purchasing, transferring and multiple vendors into one master order.
– Process special orders, layaways and work orders.
– Create, track, and assign serial numbers to products.
– Bundle individual items to sell them as a package.

Free Onboarding & 24/7 Support
– Benefit from a dedicated team who help you get started in a 1:1 session.
– Get live chat, email and phone support with our support heros located around the world.

Employee management
– Intuitive, easy-to-learn interface for your employees.
– Create a simple and logical workflow that suits your business.
– Customizable user permissions give you full control over employees’ access to your system.
– Track sales by employee and access performance reports for your staff.
– Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Reporting
– Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
– Identify opportunities for growth and business improvement.
– Learn which employees are your top performers.
– Get a clear view of your customers’ needs and habits.
– Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
– Access all this data from your device anytime, from anywhere.

Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points.
-Create automated campaigns via SMS and a drag-and-drop email builder.

Lightspeed Payments:
*only available in the US for retail
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.

Hardware:
– Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
– Reduce credit card fraud with EMV.
– Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
– Sell in-store and online with Lightspeed’s fully integrated eCommerce solution, Lightspeed eCom.
– Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs

Questions?
You can always reach our friendly team of specialists by calling 1 866-932-1801 or by going to our support center for helpful tips, training videos and system updates.

Lightspeed Retail is a perfect fit for industries such as: apparel, footwear, bike, vape, jewelry, pet, sporting goods, home decor.

Lightspeed Retail
Lightspeed Retail

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Customer Reviews

Lightspeed Retail Reviews

Steve J.

Advanced user of Lightspeed Retail
★★★★★
Excellent solution for Small to Mid sized Retail Operations

What do you like best?

Lightspeed makes it easy for us to complete transactions and use the data to our benefit. We have chosen to pair the POS module with Lightspeed eCommerce, Lightspeed Accounting and Lightspeed Analytics. The best thing about these components is that they talk to each other automatically making it easy to take care of bookkeeping, accept online orders and utilize sales data for forecasting and tracking. The fact that there's an open source API means that if you have an idea for a custom program, any developer can help make it a reality. Customer service is always fantastic and if they don't have an answer for your issue, it will be followed up on in short order. Highly recommended.

What do you dislike?

Unfortunately, there are still a few workarounds that we are using. However, Lightspeed, unlike many software companies, actually listens to suggestions from their clients. I've been a part of 2 beta tests for new features that have proven to be very beneficial. There is a suggestions website that allows you to offer ideas to improve the software and collaborate with other users for solutions.

Recommendations to others considering the product:

Take the time to prepare your data before migrating it over to Lightspeed. It will make the import much cleaner and easier to implement expeditiously. If using the accounting feature (highly recommended) with Quickbooks or any other accounting software, make sure your bookkeeper or accountant is involved so that they can easily navigate the information that is being downloaded.

What problems are you solving with the product? What benefits have you realized?

The software we used previously was local server based and was not readily accessible remotely. Not to mention- we'd be in BIG trouble if anything happened to the server network. Now we can easily process transactions via any internet connected device at tradeshows and other settings outside the shop. Processes are automated and we can choose which reports are sent to us at pre-determined frequencies using the Analytics add-on. The amount of time and labor it has saved us was well worth the investment.

Review source: G2.com

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