Lighthouse Issue Tracking

What do you like best?

That I can tag multiple people, but assign to just one so there are people able to see the conversation, but that ultimately one person is responsible for keeping things moving. Also that we have a company wide history on issues per client.

What do you dislike?

I don't know that I'd have one. We've been using it for years and it was easy to adapt to - even new hires probably take to it more quickly than our own SaaS platform.

Recommendations to others considering the product:

I don't want or need bells and whistles so this is one of my favorite softwares. If you like to be able to see most issues at a glance, collaborate without added noise, this is far and away my favorite way to project manage.

What problems are you solving with the product? What benefits have you realized?

Dev bugs and outsourced work with 3rd party developers. This way it's not a pile of emails, but rather an all in one issue/client history that even new devs/acct managers can read through.