Ivanti Service Manager helps enterprises meet today’s regulatory and technology demands for automated workflows for service delivery, engaging stakeholders inside and outside of IT. The solution, with drag and drop workflow automation and Cloud-based or on premise deployment, enables IT organizations to quickly deploy and configure effective, world-class service delivery, and increase customer satisfaction.
Ivanti Cloud Service Manager fully supports Incident, Problem, Change and Release Management, Self-Service, 3rd party integration and more within the ITIL framework, and is Pink Verified on 13 ITIL processes to improve IT support performance and efficiency.
Saudamini J.
Advanced user of Ivanti Service Manager
★★★★★
IT Service Management software
What do you like best?
This tool provided us high level of visibility and allowed us to better project visibility and tickets. It automated most of the steps of our operations with its build in automated tool, so we do not have to keep clicking for repeating tasks and everything is being done automatically which is also saving our time. The portal it provided us is allowing users to solve issues and to keep check on the status of their issues.
What do you dislike?
This is software is providing a lot of services from a single platform so when there is a lot of options, our mostly team members found it bit confusing so they must have required a proper training of this tool to gain complete benefit from it. It is too much technical for non-technical employee.
What problems are you solving with the product? What benefits have you realized?
This is a good platform for my company which solved all our problems. The customization is amazing, and we can change everything according to our need which is very helpful. It is providing great level of support to my organization. The inventory management feature is an additional benefit for us. The support team is always a call away which makes this tool better than its alternatives.
Review source: G2.com
