ITSM 365

What do you like best?

A simple yet amazing ticketing system, allowing us as a team to create, trace, track and resolve calls within the IT Team. Very ease of use, user friendly and effective.

What do you dislike?

The only dislike I have about this tool is you cannot upload solutions into this system. Therefore, meaning you can't support the business well in regards to inserting solutions into resolutions. Other than that, this is a great and effective tool and has helped the business excel further.

What problems are you solving with the product? What benefits have you realized?

The benefits it has brought us is a fast and easy way to create tickets on the go, FULL history of calls, IT assets linked to users which implements into a ticket for you to look at. You can track your work progress as well as set yourself tasks for each call. You can also set a plan on each call so you can figure out how you would deal with the issue using different methods/ steps.