Remote monitoring and management (RMM) or network management software is a type of remote IT management software used by Managed IT Service Providers (MSPs) to remotely monitor client endpoints, networks, and computers. With RMM, MSPs can remotely roll out patches and updates, install and configure software, solve issues, etc.
Customer Reviews
Michael H.
Advanced user of ITarian RMMIt *was* free, however, it is still the lowest cost RMM that's available. For the price point, the features are great, and they're always improving the product, which is a huge plus for me. I'm just starting out as an MSP, so having access to something that's cost effective is fantastic. It seems pretty clunky from the get go, but once you actually configure it the way that you want it (including custom branding) - it's not so bad. I also love that there's a self-hosted option, for those of us who don't want to rely on their service.
It can be a bit clunky at times, compared to other RMM's. Having used Datto's RMM, ConnectWise, and some of the other big name's in RMM's, it's still in its infancy stage. I wish it had some greater ability to provide details as to why commands fail, etc., but I'm living with that.
If you're in need of an RMM that's cost effective, then this is the way to go. It's relatively easy to set up (in terms of basic use), but can be pretty extensive once you really dig down and set up the features.
Some problems - it's slow. Sending a command to an endpoint can take up to 20 minutes at times. Scheduling updates aren't always easy, and they don't always work.
As for the benefits, having a low cost RMM to manage my client's computers is fantastic. It gives me remote access, and makes it easy.
