Improving everyday to become a usable and stable platform
What do you like best?
One pane of glass for most IT RMM, PSA, and remote connection use cases. Free remote connection software, their active on their forum, free script writing for procedures, and can't beat the price (was "Always free forever" until about a month ago)
What do you dislike?
sometimes you need to trigger procedures multiple times, their CRM is unusable and doesnt have any integration into outlook, gmail, O365 or any popular web platforms. Their mobile app only covers servicing tickets and does not have a full integration with their online suite of tools. Their ticket reporting lacks depth to be able to print it out and include with invoices.
What problems are you solving with the product? What benefits have you realized?
Having a single pane fo glass for everything reduces the time spent logging into multiple platforms. everything integrates nicely and looks clean. their included remote control software works wonderfully as long as the connection is solid, however thats true for pretty much any remote connection software.