What do you like best?
If you were suddenly thrust into a quality position with no knowledge and no training in the discipline, you could literally pick up this software, follow the process and steps and your company would become complaint and certified. It contains functionality to handle every type of quality designation whether you are in food, pharmaceutical, aerospace or automotive. Recently they rewrote it to a new design web-based interface which looks fantastic.
What do you dislike?
There is so much functionality, features and modules that it will take you a long time to setup. Quality affects every department and most business processes so you must treat the implementation similar to that of an ERP system. This means it is costly, difficult to implement (because of people) and takes a long time.
Recommendations to others considering the product:
This is a costly product but there is nothing better on the market.
What problems are you solving with the product? What benefits have you realized?
Move away from spreadsheets, sharepoint and weak ERP quality systems. This software as it all (Nonconformance, Corrective Action, FMEA, Control Plans, APQP, RR-anova studies...the works.
