InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that our nearly 500 brands across 95 countries realize maximum business impact. For more information, visit http://www.inmoment.com/.
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InMoment Reviews
User in Retail
Advanced user of InMomentWhat do you like best?
I think InMoment's platform is generally attractive. I like the dashboard feature that allows us to get an overall view of where we are. It keeps things simple for us, which is nice when we are in a hurry. It is also accurate and quick to update which is convenient. I have also had customers compliment the customer interface.
What do you dislike?
There are some things that would make sense that they have missed. For example, there is no feature that links the scores to the comments. So, we have to deduce which comment was lined up with which scores instead of knowing for sure (This would be helpful when we get good comments with bad scores, or vice versa, to understand what our customers are thinking). Also, our company uses a combined score (90% from one type of survey, and 10% from another type). The system calculates these individually, but we have to calculate the grand total ourselves unless we go deep into the reporting. It would be nice to have that total number on the dashboard page as well.
Recommendations to others considering the product:
It is a great platform, but has some limitations
What problems are you solving with the product? What benefits have you realized?
It allows us to understand what our customers are thinking in a simple format. It also calculates a lot of trends for us, which is nice. We have realized the benefit of a generally better understanding of our customer's likes and dislikes about our products ans store environment.
