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From help desk ticketing and IT asset management to maintenance work orders and beyond, the Incident IQ platform is transforming the way school districts provide and manage services.
Incident IQ is built from the ground up for today’s K-12 with simple ticket submission for teachers and students, efficient workflows for support teams, and powerful analytics for leaders.
Customer Reviews
Rusell G.
Advanced user of Incident IQI like Incident IQ very much because it is a help desk software, but it has many more features that make it a very complete option. It allows the analysis of functions, generates reports, sends support tickets. To solve a technical problem, it is a very effective software, it helps a lot to find the cause.
I think new users may feel a little intimidated, if they don't know about this kind of software. It also doesn't look very useful to use at first sight, it is after knowing this software that you can take advantage of it.
I believe that any place that uses devices, whether for work or class purposes, should use Incident IQ if they have an incident. Diagnosis and solution of the problem are easy to find thanks to this software. There is nothing better than having access to quality technical support.
In my job we use a lot of electronic devices. We do not have a technical service staff in the company, but we hire an external agency. When we had a problem with a device, the team of professionals had to come and solve it, and it took a long time to do the work, because they could not know the problem in advance. Now, many times we can solve the technical problem on our own with Incident IQ. And when we can't solve it, at least we have a report that makes the work of the technical service much easier.
