IDEXX SmartFlow

SmartFlow Patient Workflow Software offers six simple tools that work for you at every step of the patient visit by supporting seamless communication, automating charge capture, and streamlining patient documentation

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9.6/10 (Expert Score) ★★★★★
Product is rated as #2 in category Other Veterinary Software
Ease of use
9.4
Support
9.7
Ease of Setup
9.6

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SmartFlow Patient Workflow Software streamlines every step of the patient visit, minimizing bottlenecks in your practice.

Gain clarity about patient workflows and treatment status with SmartFlow’s state-of-the-art electronic whiteboard. Access and share critical patient information instantly through digitized consent forms, patient charts, and treatment and anesthetic sheets. Increase capacity without increasing staff, and increase revenue up to 20%.

IDEXX SmartFlow
IDEXX SmartFlow

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Customer Reviews

IDEXX SmartFlow Reviews

Victoria O.

Advanced user of IDEXX SmartFlow
★★★★★
Smartflow is Awesome and will save your techs time, and improve patient care!

What do you like best?

Smartflow integrates with the online cloud based medical record. Smartflow allows me to check on my patients from home. I am able to customize care for each patient, by creating an individual treatment sheet that alerts the technician when the treatment is due. Anesthesia monitoring sheets are available, which you can charge for drugs from during the pre-op stage. There is also a dental charting record available for each patient. Smartflow has saved me so much time personally. I don't miss paper treatment sheets at all! Charges from the treatment sheet can be entered directly into the medical record by signing off on the smartflow sheet. This helps reduce missed charges, keep track of patients treatments, and helps maintain treatment continuity.

What do you dislike?

There is not much to dislike about smartflow in my opinion. Smartflow has improved our patient care quality, improved staff/client communication, and reduced time spent in other areas- i.e.: inputting service charges, handwritten treatment sheets, dental charting, anesthesia monitoring sheets, etc. Smartflow has helped our clinic function better.

Recommendations to others considering the product:

I recommend you get it! Explore your options for EMR compatibility.

What problems are you solving with the product? What benefits have you realized?

We are reducing missed charges, and maximizing our services. We work hard so we deserve to get paid for the things we do, like critical nursing! The whiteboard feature is wonderful and helps us know where patients are in the building. It has reduced confusion on whether a patient is checked in or not. It has especially helped during the pandemic where we have been providing all services via curbside or drop off. We are then able to specifically notate which animals belong to which car. It has helped greatly!

Review source: G2.com

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