IBM Business Automation Workflow

Automate your digital workflows, from straight-through or human-assisted processes to managing complex cases be it on-premise or on Cloud

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9.2/10 (Expert Score) ★★★★★
Product is rated as #32 in category Business Process Management Software
Ease of use
8.1
Support
9.7
Ease of Setup
0.0

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IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work. In addition to process management, workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes. You can choose a deployment option most convenient for your business based on your needs. IBM Business Automation Workflow on Cloud and IBM Business Automation Workflow have the same capabilities. However, the former is a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

Key Features and functionality:
-Enable business users to manage workflows
-Implement changes quickly for greater agility
-Achieve visibility across end-to-end workflows
-Increase efficiency and consistency by reusing process components across multiple workflows.
-Deliver better speed and scalability
-Access the cloud service from the public cloud or mobile devices through the cloud portal or use a separately available Virtual Private Network (VPN) to connect.
-Meet governance and compliance requirements

Value of the product and what it can do for your users:
-IBM Business Automation Workflow helps bridge business strategy and execution to deliver better outcomes
-It helps model, design, implement and monitor more competitive front- or back-office workflows
-Automate operations at scale to increase straight through processing and case closure rates
-Consolidate disparate information to create unified data records linked by case or customer
-Improve your ability to meet and manage information lifecycle governance requirements, such as protecting customer data and complying with data retention regulations

IBM Business Automation Workflow
IBM Business Automation Workflow

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Customer Reviews

IBM Business Automation Workflow Reviews

Umit S.

Advanced user of IBM Business Automation Workflow
★★★★★
Best customer journey for imporived process

What do you like best?

BAW is one of the platforms which our clients like because its easier to understand their process and modify them to get more effective results. I like the best part with bluworkslive integration, central repository ease of development and testing as well its responsive mobile deveopment.

What do you dislike?

Blueworkslive compability is one way. Okay we understand why and how impossible it"s but hey we are ther to make the impossible happen. Is it not possible to have workflow items more sensitive to blueworks live. So while making design changes for an executional environment analysts can choose which can will be seen BLW or not. In that way it would be possible to track disruptive changes and tasks which can break backward compability with BLW.

Recommendations to others considering the product:

Engage business teams more and let them govern their processes

What problems are you solving with the product? What benefits have you realized?

Claims automation, underwriting automation, banking process like onboarding, collection.

Review source: G2.com

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