Fantastic Professional email protection
What do you like best?
They provide a broad range of extremely efficient mail filtering solutions at good prices. The filtering is also all done in the Cloud so no software setup or configuration is required for the end user customers.
What do you dislike?
Support ticket response times are very poor. I've been using their services for years and up until recent months I was partnered with EveryCloud Technologies who had been HornetSecurity's partner in the UK for a long time. They have since been fully taken over by HornetSecurity and I regret to say that since that happened the response times for support requests has gone downhill badly. When it was EveryCloud I typically got a response to any tickets within the hour, and certainly same day. In past couple of months I've found I sometimes wait many days for a proper response or solution, and have more than once had to remind them one or more times in order to get a proper response. They really need to get a grip on this problem.
What problems are you solving with the product? What benefits have you realized?
They provide my business with the ability to offer our customers a world class mail filtering service covering antispam, antivirus, and advanced threat protection including spearphishing. It gives us another range of products and services we can resell (which of course gives us an additional revenue stream) and it rounds out the email hosting and management services we already offer.
