Heymarket is an exceptionally intuitive business text solution for secure and reliable texting between your employees and customers. Quickly and easily send personalized text messages at scale that get fast responses and keep customers engaged. Manage all your business SMS and text conversations in one place, including Whatsapp, Messenger, Google’s Business Messages and Apple Business Chat.
Users love Heymarket! Shared inboxes, scheduled texts, auto-replies, easy-to-use templates with custom fields, and drip campaigns are just a few of the features that make Heymarket a top choice for customer success, marketing, sales, and operations teams.
Admins and IT Managers love that Heymarket is fast to implement, easy to manage, and serious about enterprise-grade security. Heymarket is SOC 2 Type 2 certified, HIPAA compliant, and TCPA compliant.
Joey W.
Advanced user of Heymarket
★★★★★
Top Notch Customer Service
What do you like best?
HeyMarket has direct integration with Slack. My team works out of Slack and I didn't want another website that pulled my team's attention away. While Heymarket does have its own web texting interface, it can also automatically send messages directly to Slack (and display conversations as threads, rather than a bunch of individual messages) which allows my entire team to be on top of all customer conversations and be hyper-responsive.
Heymarket will also sync my contacts with Salesforce and it works flawlessly.
Their customer service support is top notch. I can just text them my issues and they respond immediately. If an issue requires more troubleshooting, they set up a Zoom call on the spot to diagnose and resolve it. It's so refreshing to have support be accessible!
What do you dislike?
Still trying to figure out a way to assign certain contacts to my team while still being able to receive real-time notifications as the administrator.
What problems are you solving with the product? What benefits have you realized?
Heymarket allows my team to communicate with contacts quickly. The conversation threads allow all team members to view previous conversations which helps us create a seamless flow of communication. We also utilize the private notification feature to alert one another of important conversations or remind each other to follow-up with a contact as needed.
Review source: G2.com
