What do you like best?
As far as I know HeroEngine is the only Game Engine Development Tool hosted in the cloud and powered by the highly scalable and tightly integrated HeroEngine back-end. The cloud collaborative work allows to build games very fast. Watch their video on youtube.
They have some skype groups; Discord Chats and a nice Forum to discuss game devolpment.
The staff is great and very convinced that their product is great.
What do you dislike?
They need a financially strong Partner and a new renderering engine to produce high end games and serve high end clients. Right now they are focussed one Indie Developers and smaller Companies.
Recommendations to others considering the product:
HeroCloud has the benefit that you have not to pay for your servers.
What problems are you solving with the product? What benefits have you realized?
If you compare them to other Companies they have a great Business potential.
The cloud collaborative work allows to build games very fast. Watch their video on youtube.